Support KEONYS

The Run On Cloud offer ensures your 3DEXPERIENCE platform remains operational and meets the business requirements of your users.

We provide regular corrective and evolutionary maintenance for your application.

• Regular maintenance is designed to anticipate security updates and support the day-to-day administration and use of the application.
• Corrective maintenance is used to correct specific anomalies not identified during the warranty phases.
• Upgrade maintenance is designed to implement functional or technical upgrades.

Choose the offer that matches your needs from the standard, professional and premium subscriptions.

The standard subscription is available to 3 accredited people and includes: Update & Upgrade versions, new 3DEXPERIENCE roles, platform management, access to support and a Service Manager.

The professional subscription includes the standard pack and also allows you to manage anomalies in specific developments carried out by KEONYS and is accessible to 2 additional accredited persons.

The premium subscription includes the standard pack, as well as the maintenance of developed widgets, the evolution of existing TO BE scenarios, the creation of new user scenarios and includes new specific developments.

SIMULIA’s support offer aims to maximise the return on your simulation investment and increase the productivity and expertise of your teams.

Our experts can provide you with personalised support, from analysing new challenges and choosing the package best suited to your needs, to setting up dedicated, made-to-measure support.

There are 3 support packages: standard, advanced and premium.

• The standard package covers installation and/or licence problems, questions relating to the use of the graphical interface (only about how it works and not about discovering a function), questions about standard methodology, suspected bugs and convergence problems.

• In addition to the standard features, the Advanced package includes support for: new analyses, specific methodological questions and test cases based on cases similar to the customer’s.

• The Premium package includes all the features of the Standard and Advanced packages, plus 360° Analysis simulation support, a dedicated contact person, script development and methodological implementation.

Application Service

Boost your internal efficiency, choose our new Application Maintenance Service offer!

Thanks to this offer developed by our experts, we ensure the operational maintenance of your 3DEXPERIENCE® infrastructure. This way, you no longer have to worry about your proactive and corrective maintenance operations.

Our dedicated support team will take care of it for you. For their part, your teams can allow more time for subjects that are more essential to your company’s core business.

• Improve the user experience of your tools
• Reduce your costs by outsourcing the maintenance of your infrastructure
• Enjoy a responsive and quality service by defining SLAs together
• Solve problems quickly and efficiently based on ITIL
• Save time to allow your internal resources to focus on high value-added tasks

For smaller companies, AMS can help you quickly and easily overcome a lack of resources and ensure the smooth running of your business applications. Ensure the deployment and operation of your PLM IT infrastructure for the 3DEXPERIENCE® platform with a wide range of services. According to your needs, we can:

• Maintain your systems
• Ensure proactive maintenance
• Maintain your platform in operational conditions while respecting your SLAs and associated services of the ITIL standard

Benefits of the offer

• Define and adapt the standard offer to your needs
• Clearly define the roles and responsibilities of each person
• Structure, standardize and automate your workflows with ITIL-based application management
• Eliminate unnecessary activities and focus on important topics

CenitFLEX+ offer

CenitFLEX+ Application Starter is a unified and clear interface that facilitates administration and use and guarantees a fast and safe start-up of all CAx applications, such as CATIA, ENOVIA, PTC Creo, Siemens NX and their environments.

Thanks to the CenitFLEX+ Application Starter, you can always save your data on the same version as your customers.

Thanks to an integrated GoOffline function, users can easily transfer all the CAD applications and environments they need to their computers for use outside the local network.

The CENIT/KEONYS teams are responsible for ensuring compliance with the latest OEM updates. Distributed in the form of packages, they are homogenised to facilitate their integration into CENIT Flex+, with installation and administration time reduced to a minimum.

This offer, deployed by CENIT, is an interface that enables you to manage and use different CAD applications and their related environments in a standardised way. This software will enable you to manage your system infrastructures more easily, via a clear and easy-to-use user interface. The environments are pre-configured and standardised to ensure maximum compliance with the requirements of your environment.

What are the advantages?

• A single interface for all your CAD applications
• A simple, consistent and intuitive tool
• Standardized, efficient and secure management of complex environments
• A flexible and easily customizable licensing system for user groups
• A dynamic directory for user management

What benefits? 

• Time savings due to fast license availability
• Increased productivity through reduced error rates in CAD environments
• Cost reduction for IT support with GoOffline function
• Improved responsiveness for CAD tool update management through the use of standardized OEM environments
• Greater legal certainty when using your licences thanks to quota allocation
• Reduced risk of errors in CAD infrastructures through standardization

Working remotely with the CENITFlex+ Application Starter

With today’s business environment it is often difficult to work remotely with your own licenses. This is why KEONYS would like to assist you in this process.

To learn how to use our solution, watch the replay of our webinar: Work remotely and easily with the CENITFlex+ Application Starter.