A secure Customer Area is at your disposal, letting you build up a collection of all of the technical information relating to your support requests and easily follow your technical support history
- A call center based in France, consisting of business and product experts who have been building up a database to resolve incidents and optimize processes for over 10 years
- Teams of engineers throughout France who can visit the customer’s site to provide more functional support
Technical support options
KEONYS offers various technical assistance solutions to suit your needs, and which can include the following services:
- Applicative and/or systems support days organized within your company (on-site)
- Hours of hotline support
- Hours of telemaintenance
- Customized assistance, and a targeted, specific and reactive response to your request
- Guaranteed continuity of production and optimization of your organization’s efficiency
- Anticipate your future upgrade requirements
- Protect your license investment
- Customized support
- Exclusive, customized web services for every customer, accessible 24/7
- Possibility of declaring an incident and following its resolution
Please ensure you have the access codes indicated on your KEONYS technical contract to hand; you will be asked for them when you log in.
If you have forgotten your codes, send an email with your details by clicking here.
You will receive your codes as soon as your name has been validated.
Through phone (free call) :
FR – 0805 85 86 87
BNL – +32 781 600 17
Through email : firstname.lastname@example.org