To enable you to resolve any day-by-day installation, administration or operational difficulties, Keonys provides you with several help options. At our call centre, which is open 5 days a week from 9 a.m. to 7 p.m., our experts will do their utmost to help you quickly resolve any problems with the PLM solutions you have chosen. A secure "Customers Area" allows you to monitor your technical support contract, register your requests for support and access the history of these requests.
A team of experts
- A call centre based in France and consisting of business and product experts who have been building up a database to resolve faults and optimise processes for over ten years
- Teams of engineers throughout France who can visit a customer's site to provide more practical support.
Technical assistance options
Keonys offers various technical assistance packages to suit your needs. They can include the following services:
- Applications and/or systems support days organised within your company (on site)
- Hours of hotline support
- Hours of telemaintenance.
- Customised assistance, targeted specific and reactive response to your request
- Guaranteed continuity of production, optimisation of your organisation's efficiency
- Anticipation of your upgrade requirements
- Licence investment protection
- Customised support
- Access to exclusive, customised web services for each customer seven days a week, twenty-four hours a day
- Possibility of reporting a fault and following its resolution.