Customer area

Espace Client

A secure Customer Area is at your disposal, letting you build up a collection of all of the technical information relating to your support requests and easily follow your technical support history

 

Contact us : +33 825 825 719

 

Logon to the website Registration Customer area

 

How to get the DS IDs

 

A team of experts

  • A call center based in France, consisting of business and product experts who have been building up a database to resolve incidents and optimize processes for over 10 years.
  • Teams of engineers throughout France who can visit the customer’s site to provide more functional support

 

Technical support options

KEONYS offers various technical assistance solutions to suit your needs, and which can include the following services:

  • Applicative and/or systems support days organized within your company (on-site)
  • Hours of hotline support
  • Hours of telemaintenance

 

Your benefits

  • Customized assistance, and a targeted, specific and reactive response to your request
  • Guaranteed continuity of production and optimization of your organization’s efficiency
  • Anticipate your future upgrade requirements
  • Protect your license investment
  • Customized support
  • Exclusive, customized web services for every customer, accessible 24/7
  • Possibility of declaring an incident and following its resolution

 

Please ensure you have the access codes indicated on your KEONYS technical contract to hand; you will be asked for them when you log in.. If you have forgotten your codes, send an email with your details by clicking here. You will receive your codes as soon as your name has been validated.